Identify skills of effective communication approaches towards providing culturally sensitive care among clients and their families.
Communication is an important part of healthcare and successful outcomes. Through effective communication, nursing and other health care provider establish trust, obtain consent, assist with decision making, understanding of illnesses, completion of assessments and information gathering (Srivastava, 2007). When providing effective communication there is a decrease in misdiagnosis, the ability to obtain consent, effective healthcare teaching, satisfaction with healthcare outcomes, patient’s following through with healthcare services and treatments. To ensure culturally sensitive care, there is often a need to make accommodations to ensure understanding. There could be times when an interpreter may be required if there is a language barrier to ensure that information regarding treatment, healthcare outcomes and services are properly understood. When communication is culturally sensitive, as healthcare workers we are mindful during each interaction of non verbal communication, the use of touch and prevention of sterotype and judgemental ideas. Along with providing communication that is culturally sensitive is assessing personally cultural views and beliefs and gaining a better understanding of the patients culture and needs.
Culturally Sensitive Communication in Healthcare: A Concept Analysis
This article is relevant to this learning out come because culturally sensitive care is understanding one’s own culture and beliefs, values, attitudes and practices (Brooks, Manias & Bloomer, 2019). When understanding one’s own cultures, values and beliefs, this brings awareness of the patients cultural differences and includes being more open to their culture, more sensitive and adaptive to the patient culture. When there is a better understanding, collaborative strategies can be created between the patient, patient family and healthcare staff to include respectful and supportive interactions (Brooks, Manias & Bloomer, 2019). When culturally sensitive communication off occurs patients are provided with a beneficial experience will improve there health outcomes(Brooks, Manias & Bloomer, 2019). When healthcare workers are providing sensitive culturally care, care will be individualized and holistic, this will ensure cultural considerations are occurring and involving the patients culture throughout their care.
Cultural Competence in Clinician Communication
This article also provided relevant information towards this learning outcome. This article written by Kodjo (2009), explains that cultural competence is a learned skill. Cultural competence, is acknowledging and incorporating the importance of culture in healthcare through assessment, understanding dynamics that result from cultural differences, expanding cultural knowledge and adapting services to meet the individual’s cultural needs (Kodjo, 2009). As healthcare workers when interacting with patients, ensuring that each interaction is culturally sensitive and open to individuals culture, this prevents patients from being treated the same and ensure individualized patient care. Kodji (2009), explains that to be culturally competent, this involves empathy, curiosity of the patient culture, respect towards the patients culture, being aware of history and health beliefs or practices of a certain cultural group, while providing a foundation of understanding and lack of stereotyping behaviour. Providing culturally competent care within a multiculturalism society, such as Canada is an important aspect to ensure effective healthcare outcomes.
References
Brooks, L. A., Manias, E., & Bloomer, M. J. (2019). Culturally sensitive communication
in healthcare: A concept analysis. Collegian, 26(3), 383–391. doi:
10.1016/j.colegn.2018.09.007
Kodjo C. (2009). Cultural competence in clinician communication. Pediatrics in
review, 30(2), 57–64. doi:10.1542/pir.30-2-57
Srivastava, R. H. (2007). Guide to Clinical Cultural Competence. Toronto, ON: Mosby
Elsevier.
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